PRIVACY POLICY
This Privacy Policy (“Policy”) describes how Luquik Tech Private Limited (“LUQUIK,” “Company,” “we,” “us,” or “our”) collects, uses, stores, processes, discloses, transfers, and protects personal data when users access or use the LUQUIK mobile application, website, platform, products, features, communications, and related services (collectively, the “Services”). By accessing or using the Services, you acknowledge that you have read and understood this Policy.
1. DEFINITIONS
For the purposes of this Policy:“Account” means a registered user account created to access the Services.“Applicable Law” means all laws, rules, regulations, and legally binding requirements applicable to the processing of personal data.“Personal Data” means information that identifies or can reasonably identify an individual.“Processing” means any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, deletion, or analysis.“User,” “you,” or “your” means any individual accessing or using the Services.“User Content” means requests, messages, profile information, images, communications, or other content submitted through the Services.
2. SCOPE
This Policy applies to all users of the Services and governs the processing of Personal Data by LUQUIK in connection with the Services.This Policy does not apply to: third-party websites or services; offline interactions between users; third-party payment processors; third-party authentication providers; third-party advertising or analytics providers operating independently.
3. INFORMATION WE COLLECT
3.1 Information Provided by Users
We may collect the following information directly from users: Account Information name; username; email address; phone number, where applicable; profile photograph; authentication credentials or login identifiers; social sign-in information; account preferences. User Content requests posted through the platform; request descriptions; categories selected; messages exchanged through in-app chat; images, files, or media uploaded; reports, feedback, complaints, and support requests. Subscription and Transaction Information Where paid features are offered, we may receive limited transaction-related information including: subscription status; plan type; renewal status; purchase confirmation identifiers; transaction metadata. Payment card information is processed by third-party payment processors and is not stored by LUQUIK.
3.2 Location Information
Because LUQUIK is a location-based platform, we may collect: approximate location; precise GPS location, subject to device permissions; location associated with requests; radius preferences; location-derived relevance data. Location information is used to provide hyperlocal functionality, including nearby request discovery and request visibility.
3.3 Automatically Collected Information
We may automatically collect:device identifiers; device model and operating system;IP address; app version; language settings; time zone; crash reports; diagnostics data; usage logs; session activity; notification tokens; analytics identifiers; security logs.
3.4 Information from Third Parties
We may receive information from: authentication providers; analytics providers; payment processors; app stores; cloud infrastructure providers; fraud prevention and security providers.
4. PURPOSES OF PROCESSING
We may process Personal Data for the following purposes: providing and operating the Services; account creation and authentication; enabling request posting and discovery; enabling communication between users; enabling location-based functionality; providing customer support; improving platform functionality and user experience; monitoring usage and performance; ensuring platform integrity and security; detecting, preventing, and investigating fraud, abuse, spam, harassment, or unlawful conduct; enforcing our Terms and policies; processing subscriptions and premium features; complying with legal obligations; protecting the rights, safety, and security of LUQUIK, users, and third parties; conducting internal analytics and operational activities.
5. LEGAL BASES FOR PROCESSING
Where required under Applicable Law, we process Personal Data on one or more of the following legal bases: user consent; performance of a contract; compliance with legal obligations; legitimate business interests; protection of vital interests; lawful operational and security purposes. Where consent is required, users may withdraw consent at any time, subject to legal or operational limitations.
6. LOCATION DATA
LUQUIK uses location data as a core functional component of the Services. Location information may be used to: determine request visibility; display nearby requests; support radius-based discovery; enhance relevance and platform integrity; support safety, moderation, and fraud prevention systems. Users may manage location permissions through device settings. Certain features may not function without location access. LUQUIK does not guarantee concealment of approximate geographic proximity where such proximity is inherently necessary for platform functionality.
7. USER COMMUNICATIONS
The Services may include in-app messaging functionality between users. Users acknowledge and agree that: communications transmitted through the Services may be stored and processed; communications may be reviewed where necessary for safety, moderation, abuse prevention, legal compliance, or enforcement purposes; users are solely responsible for information voluntarily disclosed to other users. LUQUIK does not guarantee the confidentiality of information voluntarily shared by users with other users.
8. DISCLOSURE OF INFORMATION
We may disclose Personal Data to: Service ProvidersThird-party vendors and service providers supporting: cloud hosting; analytics; authentication; notifications; communications; customer support; infrastructure; moderation; security; payment processing. Legal and Regulatory Authorities Where required: by law; by court order; by governmental or regulatory authority; for law enforcement purposes; to protect rights, safety, or security. Business Transfers In connection with: merger; acquisition; restructuring; financing; sale of assets; corporate transaction.
9. THIRD-PARTY SERVICES
The Services may integrate with third-party platforms and providers, including: Apple; Google; Meta; Firebase; payment processors; analytics providers; mapping providers. Use of third-party services may be subject to separate privacy policies and terms maintained by such third parties.
LUQUIK is not responsible for third-party privacy practices.
10. DATA RETENTION
Personal Data may be retained for as long as reasonably necessary to: provide the Services; maintain operational continuity; comply with legal obligations; resolve disputes; enforce agreements; maintain security and fraud prevention systems; satisfy legitimate business and compliance requirements.Retention periods may vary depending on: data type; legal requirements; operational necessity; security considerations.Data may continue to exist in backup systems for a limited period following deletion requests.
11. ACCOUNT DELETION
Users may request deletion of their account through available platform functionality or by contacting us. Following deletion requests:access to the account may be terminated; certain Personal Data may be deleted or anonymized; certain information may be retained where legally required or operationally necessary.
LUQUIK reserves the right to retain data necessary for: legal compliance; fraud prevention; dispute resolution; enforcement purposes; security investigations; financial and tax obligations.
12. DATA SECURITY
LUQUIK implements reasonable technical, administrative, and organizational safeguards designed to protect Personal Data.Security measures may include:access restrictions;
encryption where appropriate; authentication systems; infrastructure monitoring; logging systems; security review procedures. No method of transmission, storage, or processing is completely secure. Users acknowledge and accept inherent cybersecurity risks associated with internet-based services.
13. CHILDREN AND MINORS
The Services are not intended for individuals below the minimum age permitted under Applicable Law. Users represent and warrant that they satisfy applicable minimum age requirements. Where required by law, parental or guardian consent may be required.
LUQUIK reserves the right to suspend or terminate accounts suspected of violating age requirements.
14. USER RIGHTS
Subject to Applicable Law, users may have rights to: access Personal Data; correct inaccurate data; request deletion; restrict processing; object to processing; withdraw consent; request data portability; lodge complaints with applicable regulatory authorities. Requests may be subject to: identity verification; legal limitations; operational feasibility; applicable exemptions.
15. INTERNATIONAL DATA TRANSFERS
Personal Data may be processed or stored in jurisdictions outside the user’s country of residence. Where required, LUQUIK may implement safeguards intended to facilitate lawful cross-border data transfers. Users acknowledge that data protection laws in other jurisdictions may differ from those in their country of residence.
16. COOKIES AND ANALYTICS
The Services and website may use: cookies; SDKs; analytics tools;similar tracking technologies.
Such technologies may be used for: functionality; analytics; diagnostics; security; operational purposes.Users may manage certain tracking preferences through browser or device settings.
17. ADVERTISING
Where applicable, LUQUIK may use advertising technologies and advertising identifiers for operational, monetization, and analytics purposes.Users may manage certain advertising preferences through device settings or applicable platform controls.
18. PLATFORM ROLE AND USER RESPONSIBILITY
LUQUIK operates solely as an intermediary technology platform facilitating user-generated requests and communications.
LUQUIK: does not independently verify user statements; does not guarantee user conduct;
does not supervise offline interactions; is not a party to user arrangements, exchanges, services, transactions, or communications. Users assume all risks associated with interactions with other users.
19. MODERATION AND ENFORCEMENT
LUQUIK reserves the right to: review reports; investigate abuse; remove content; restrict visibility; suspend or terminate accounts; preserve records for safety or legal purposes.
Moderation decisions may be made through automated systems, manual review, or combined processes.
20. CHANGES TO THIS POLICY
LUQUIK may modify or update this Policy at any time. Updated versions may be published through: the website; the application; platform notices;email or push notifications where appropriate.Continued use of the Services following updates constitutes acceptance of the revised Policy.
21. GOVERNING LAW
This Policy shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Subject to Applicable Law, courts located in [Insert Jurisdiction, India] shall have exclusive jurisdiction over disputes arising in connection with this Policy.
22. CONTACT INFORMATION
Luquik Tech Private Limited
A-113, Street 28
Smriti Nagar, Bhilai,
Chhattisgarh
490020
India
Email: mail@luquik.com
Website: www.luquik.com
23. GRIEVANCE OFFICER
In accordance with Applicable Law, users may contact the designated Grievance Officer:
Name: Tanay Sarkar
Email: mail@luquik.com
24. CONSENT
By accessing or using the Services, users acknowledge and consent to the collection, use, storage, processing, disclosure, and transfer of information as described in this Policy.